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ESTABLISHING NEMT INDUSTRY STANDARDS

NEMTAC® is committed to promoting safe, reliable, and comprehensive Non-Emergency Medical Transportation (NEMT) services as an Accredited Standards Developer through the American National Standards Institute (ANSI). Our standards encompass a wide range of areas, including exceptional customer care, safe vehicle operations, life safety, ethical business practices, and the broader ecosystem that supports access to care. This extends to air and ground transportation, lodging, meal and mileage reimbursement, technology infrastructure, EDI processes, cybersecurity, and regulatory compliance. By establishing industry-wide best practices, we strive to enhance the safety, efficiency, and quality of NEMT for all stakeholders—transportation providers, brokers, healthcare facilities, payers, and most importantly, the passengers who rely on these critical services.

ANSI ACCREDITATION

Why ANSI Accreditation Matters for NEMT
NEMTAC pursued ANSI accreditation to ensure that Non-Emergency Medical Transportation (NEMT) standards are developed through a rigorous, consensus-driven process that reflects the needs of all industry stakeholders. Establishing ANSI-certified standards in NEMT is critical for:

• Legitimizing industry best practices—ANSI accreditation ensures that NEMTAC’s standards meet the highest level of credibility, consistency, and industry acceptance.
• Ensuring nationwide standardization—With significant variation in NEMT regulations across states and programs, ANSI standards provide a unified framework that promotes safety, efficiency, and compliance.
• Building trust and accountability—ANSI-certified standards create a transparent and structured approach for providers, brokers, payers, and regulators to align expectations and improve service quality.
• Enhancing patient safety and access to care—By implementing widely recognized and independently validated standards, the industry can ensure greater reliability, safety, and quality of service for those who depend on NEMT.

With ANSI accreditation, NEMTAC is leading the charge in professionalizing NEMT, ensuring consistent, high-quality transportation services across the industry while reinforcing the importance of safety, ethics, and operational excellence.

CALL TO ACTION

Help Define the Future of NEMT

NEMTAC® invites stakeholders from across the non-emergency medical transportation industry to serve on our Standards Development Committees. As an ANSI-accredited Standards Developer, we rely on diverse voices to ensure our standards reflect real-world practice, promote equity, and improve safety and performance nationwide.

If you represent a provider, broker, health plan, regulatory agency, technology vendor, or any other part of the NEMT ecosystem—your participation matters.
JOIN A NEMTAC Advisory Committee
Who Are NEMT Stakeholders?

NEMTAC® standards are developed through an open, consensus-based process that depends on participation from across the NEMT ecosystem. Whenever a new standards project is initiated, a dedicated Standards Development Committee is formed to review, refine, and approve proposed best practices.

These committees help ensure that each standard reflects operational realities, regulatory needs, and person-centered outcomes. To ensure balance and broad applicability, NEMTAC recognizes the following 13 primary stakeholder groups:
- NEMT Providers
- Transportation Brokers
- Health Plans & Managed Care - Organizations (MCOs)
- Healthcare Facilities & Referring Professionals
- Regulatory & Oversight Agencies
- Passengers / Transportation Recipients
- Technology & Data Vendors
- Vehicle & Equipment Manufacturers
- Public Transit Systems & Regional - Transit Authorities (RTAs)
- Community & Advocacy Organizations
- Training & Education Organizations
- Standards Development & Accreditation Bodies
- Insurance Carriers & Risk Brokers

If you identify with one or more of these groups, we invite you to get involved in NEMT standards development. Your voice helps establish national benchmarks for safety, access, and quality in medical transportation.

NEMTAC & ANSI Standards Information

New Industry Reports Just Released - April 2025

Download two new national reports from Health Management Associates (HMA), featuring NEMTAC’s contributions to system performance, procurement models, and the future of standards.
JOIN A NEMTAC Advisory Committee

FUNDING & OVERSIGHT IN NEMT

The Non-Emergency Medical Transportation (NEMT) industry is funded through a mix of private and public sources, including individuals, healthcare facilities, Medicaid, Medicare, Managed Care Programs, and state and local governments, among others. This diversity in funding has led to fragmented regulations and varying operational standards, creating inconsistencies in how NEMT services are governed, accessed, and delivered across different regions and programs.
Despite these challenges, NEMT serves as a critical safety net, ensuring that Medicaid recipients, the elderly, individuals with disabilities, and low-income populations can access essential healthcare services. However, the lack of universal regulatory oversight and standardized best practices has contributed to variances in service quality, access, and compliance, highlighting the need for a more cohesive, industry-wide approach to standards and accreditation.

Why Funding & Oversight Entities Should Care About NEMT Standards & Accreditation

Why Industry Standards Matter for NEMT Regulation & Oversight

Funding and oversight entities should care about universal standards because:
Standardization reduces inconsistencies across funding streams and regions, ensuring fair and equitable access to transportation.
Self-regulation through industry standards strengthens credibility, preventing external overregulation while aligning NEMT with best practices across healthcare and transportation.
Clearly defined expectations create a stronger, more sustainable industry, benefiting providers, payors, and the patients who depend on NEMT.

NEMTAC: The Industry’s Trusted Standards Developer

As an independent, third-party, ANSI-accredited organization, NEMTAC sets rigorous, nationally recognized standards for NEMT providers. Supporting NEMTAC Accreditation and industry-wide standardization allows payors, regulators, and oversight entities to ensure accountability, sustainability, and the highest level of care in NEMT services.

Why NEMTAC® Accreditation Matters to Payors, Regulators, and Oversight Entities

The diverse funding sources of Non-Emergency Medical Transportation (NEMT)—including Medicaid, Medicare, Managed Care Organizations (MCOs), state and federal programs, healthcare facilities, and private payors—make standardization and oversight essential. The lack of universal industry standards leads to inconsistent regulations, operational gaps, and disparities in access and quality of care.
NEMTAC® Accreditation addresses these gaps, ensuring due diligence, risk mitigation, quality oversight, and sub delegation vetting, while raising the level of care and regulatory alignment for the industry as a whole.

Why Funders and Regulators Should Support NEMTAC-Accredited Providers

Accreditation signifies that an organization has met or exceeded industry-recognized standards for safety, operations, and quality care—helping payors and regulators identify trustworthy, high-performing providers.
Stronger oversight & accountability—Accreditation provides a structured framework that ensures providers continuously meet evolving state, federal, and industry-specific requirements.
Raising the level of care—By supporting accredited providers, payors and oversight entities help drive higher service standards, improved patient experiences, and better health outcomes.
Market differentiation & quality assurance—NEMTAC Accreditation helps funders and regulators distinguish providers that go above and beyond minimum requirements, setting a higher industry benchmark.
More effective provider vetting & sub delegation oversight—Health plans, MCOs, and government agencies can streamline their credentialing and compliance processes by recognizing accredited providers as pre-vetted, reducing administrative burdens.
Future-proofing against regulatory changes—As state and federal regulations evolve, accreditation provides a proactive framework for maintaining compliance, adapting policies, and sustaining operational excellence.

NEMT PASSENGERS

Non-Emergency Medical Transportation (NEMT) is a lifeline for millions who rely on it to access doctor’s appointments, treatments, and essential healthcare—especially seniors, people with disabilities, Medicaid recipients, and rural residents. Without NEMT, many would miss critical care, leading to serious health risks and increased healthcare costs.


Yet, NEMT quality isn’t consistent. Some passengers receive professional, safe service, while others face delays, poorly maintained vehicles, or untrained drivers. These differences are due to varying rules, funding sources, and providers. That’s why strong, evolving standards and accreditation matter—to ensure reliable, high-quality transportation for every passenger, everywhere.

Why is NEMTAC Important to Passengers?

Passengers depend on Non-Emergency Medical Transportation (NEMT) for more than just a ride—they rely on it for access to vital healthcare services. Whether it's dialysis, a specialist visit, or discharge from the hospital, safe and timely transportation directly affects health outcomes. Yet, not all NEMT services meet the same standards.

That’s where NEMTAC comes in. By setting national standards, accrediting trusted providers, and educating the industry, NEMTAC helps ensure passengers receive safe, professional, and reliable transportation—no matter where they are or who provides the ride.

Here’s how NEMTAC benefits passengers:

Industry Standards Mean a Better Experience for All Passengers

Even for passengers who don’t ride with an accredited company, NEMTAC’s work still matters. By developing and promoting national standards, we help raise the bar for the entire industry. When more NEMT providers follow safety and quality guidelines, passengers experience:
More reliable transportation (fewer no-shows and late pickups).
Safer trips (vehicles that meet higher safety standards and drivers who are better trained).
A more professional experience (clear communication, trained staff, and respectful service).
Our goal is to help every NEMT provider meet these standards—so no matter who a passenger rides with, they receive the care and respect they deserve.

Accredited Companies Deliver Safer, More Reliable Service

Not every NEMT company is held to the same high standards of safety, professionalism, and quality. NEMTAC accreditation is a seal of trust, ensuring that a company:
Has passed a rigorous review process covering everything from driver training to vehicle safety.
Follows industry best practices to protect passengers during transport.
Maintains high customer service standards for professionalism, reliability, and care.
Passengers benefit because accredited companies have proven their commitment to high-quality service—meaning safer, more reliable rides.

Certified NEMT Professionals Improve Passenger Safety & Care

Drivers, dispatchers, and NEMT staff play a critical role in passenger safety, especially when transporting individuals with medical conditions, mobility challenges, or specialized needs.

NEMTAC provides certifiable education and training programs to ensure NEMT professionals are:
Properly trained in medical transport safety (including how to secure stretchers, wheelchairs, and mobility devices).
Equipped to handle passenger needs with respect, patience, and professionalism.
Knowledgeable about regulations and best practices, ensuring safer and more efficient trips.
Passengers deserve to be transported by competent, well-trained professionals—NEMTAC certification helps make that a reality.

NEMTAC Connects Passengers to a Better, More Unified NEMT Industry

One of the biggest challenges in NEMT is fragmentation—different states, payors, and providers all operate with different rules and processes. This makes it hard for passengers to know what to expect and where to turn for the best service.
NEMTAC helps bring together the different parts of the industry, creating a more connected, standardized, and transparent system. By working with:
Transportation providers and brokers to improve service delivery.
Healthcare facilities and payors to ensure smoother access to transportation.
Regulators and policymakers to improve oversight and accountability.
We help make NEMT more reliable and accessible for the passengers who need it most.

The Bottom Line: NEMTAC Helps Passengers Get the Best Possible Transportation

At its core, NEMTAC’s mission is to improve the passenger experience by ensuring that every ride—no matter the provider—is as safe, professional, and reliable as possible. Through accreditation, industry standards, training programs, and unifying different groups across NEMT, we’re working to create a better transportation experience for passengers nationwide.

The following standards are currently under development by NEMTAC Advisory Boards.

  • Levels of Service


    Repeating Public Comment - Certification & Standards(CSAC)

    LEARN MORE

    Modes of Transport 


    Initiated - Technology (TAC)

    LEARN MORE

    Data Definitions 
    (Trip Terminology)

    Initiated - Technology (TAC)

    LEARN MORE

  • Non-Emergency Medical Transportation (NEMT) Accreditation

    Initiated - Accreditation (AAC)

    LEARN MORE

    Non-Emergency Medical Transportation (NEMT) Provider Standards

    Assigned - Compliance & Regulatory (CRAC)

  • Standard for Passenger Verification in Lieu of Signature

    Initiated - Technology (TAC)

    Mobility Device Securement Education

    Assigned - Certification & Standards (CSAC)

NEMTAC® is dedicated to ensuring safe medical transportation and has a role in the establishment of American National Standards that affect our industry.

Our standards development activities have a broad scope, ranging from high-quality customer care, safe vehicle operations, life safety and ethical business practices
CONTACT US
NEMTAC® is a nonprofit healthcare organization dedicated to championing national standards and best practices for the provision of the non-emergency medical transportation industry.
The Non-Emergency Medical Transportation Accreditation Commission is a proud 501(c)(3) charitable nonprofit. EIN 82-4616684
© 2025 Non-Emergency Medical Transportation Accreditation Commission, Inc.  | All Rights Reserved
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